Co-Managed IT Services

Strengthen Your IT Team
Without Expanding Headcount

Co-managed IT isn’t about replacing your staff. It’s about empowering them to focus on what they do best. Our experts add capacity and expertise to your in-house IT team, reducing workload, gaining efficiency, enhancing security, and eliminating burnout.

Partner with us to co-manage your IT environment.

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What is Co-Managed IT Services?

Co-managed IT services are a collaborative approach where an internal IT team partners with an external provider to share responsibilities. It combines in-house knowledge with additional expertise, tools, and support to better manage systems, security, and ongoing IT demands.

At ACE, this means working side by side with your team to reduce workload, strengthen capabilities, and fill critical gaps. With scalable support, 24/7 monitoring, and specialized expertise, organizations gain the resources they need to improve performance, reduce risk, and keep IT running smoothly, without adding headcount.

Collaboration

Expertise

Scalability

Control

Empower Your IT Team With the Right Partner

Busy in-house IT teams are stretched thin. 

Security alerts, system patches, helpdesk requests, vendor issues, audits and special projects pile up fast. Even the best IT teams can find it challenging to handle it all. That can lead to slower response times, more risk and even employee burnout. 

Let ACE Technology Group fill the gaps. 

With co-managed IT services from ACE, your team is in charge of strategy and day-to-day priorities. We extend your IT department with enterprise-level expertise, scalable support and hands-on collaboration. We work side by side with your staff to reduce workload and ensure the most return from your technology investments.

Specialized Technology Expertise
Whether it’s advanced cybersecurity, compliance audits, or cloud optimization, our specialists step in to handle areas where your team needs extra depth.
24/7 Monitoring & Threat Detection
We provide continuous system monitoring with real-time alerts that will keep you informed of problems before they impact your operations.
Flexible Support Model
You control your IT strategy while we provide additional resources, tools and expertise. Scale the support up or down as your needs change.
Strategic Technology Guidance
Our consultants partner with your leadership team to develop long-term IT roadmaps that align with your goals, budget, and compliance requirements.

ADDITIONAL CAPABILITIES

Help Desk Overflow Support
Automated Patching & Updates
Network & System Monitoring
Vendor Management
Security & Compliance
Ticketing System Integration

Real Results from Real Companies

See how co-managed IT has transformed operations for organizations like yours.
The Challenge

Their small IT team was overwhelmed managing HIPPA compliance, security updates and daily Helpdesk requests while trying to roll out a new EHR system. 

The Solution

Ace provided 24/7 monitoring, security patch management, and overflow desk support, allowing their IT team to focus on the EHR implementation.

Results Achieved

  • Result 1
  • Result 2
  • Result 3
  • Result 4
The Challenge

Their small IT team was overwhelmed managing HIPPA compliance, security updates and daily Helpdesk requests while trying to roll out a new EHR system. 

The Solution

Ace provided 24/7 monitoring, security patch management, and overflow desk support, allowing their IT team to focus on the EHR implementation.

Results Achieved

  • Result 1
  • Result 2
  • Result 3
  • Result 4
The Challenge

Their small IT team was overwhelmed managing HIPPA compliance, security updates and daily Helpdesk requests while trying to roll out a new EHR system. 

The Solution

Ace provided 24/7 monitoring, security patch management, and overflow desk support, allowing their IT team to focus on the EHR implementation.

Results Achieved

  • Result 1
  • Result 2
  • Result 3
  • Result 4

Why Choose ACE for Co-Managed IT

We work alongside your internal IT team as an extension, not a replacement. From HIPAA to PCI-DSS, we help ensure your environment stays secure and audit-ready. Our local Philadelphia-area team provides quick, hands-on help when remote support isn’t enough. 

We don’t just troubleshoot and fix problems. We help you plan for the future with scalable, cost-effective IT strategies.

Extension, Not Replacement
Local Philadelphia Team
Compliance Expertise
Strategic Planning
brands

Partners We Worked With

What IT Teams Are Saying

Real feedback from IT professionals who partner with ACE
“Thank you for all of your hard work on our migration project while you had other migrations this summer! We appreciate all you do! & Thank you for all the long hours you put in to get us up and running for the school year. A successful migration!”

—Sandra, Education Technology Specialist

Roman Catholic School, Bryn Mawr
“ACE is very efficient, they have a fast response and they provide us with great IT support all the time, but especially during all the pandemic time where we have been working remotely. I really appreciate all your help!”

—Adolisa, Purchasing Assistant

Manufacturing Firm, Morgantown
“As a consultant, I have seen a number of support orgs. I am currently the Interim Executive Director for an ACE Tech Group client and I am very impressed with the support, responsiveness and professionalism across the entire team. ACE Tech Group is definitely going onto my referral list as I continue to work with clients. If you are looking to outsource some or all of your IT/Phone support, you should definitely talk to ACE Tech Group!”

—Doug, Consultant & Interim Executive Director

Retirement Communities, Pottstown
“The COVID-19 pandemic interrupted our lives, through this, ACE Technology Group’s support of our technology was consistent and without interruption.”

—Todd, Instructor

Parochial School, Paoli
“Recently ACE went above and beyond the call of duty and helped us get out of a jam when our phone service went down. Our regular VoIP provider was not helpful at all. ACE came onsite, got our phones working and now I’m happy to say that they are our VoIP provider. As a business owner, I just am so grateful to be working with a company like ACE where I can rely on them to do what they do best so I can spend my time doing what I do best helping my business grow. Thank you to everybody at ACE, every one of you. I appreciate all you do for us.”

—Pat, Attorney

Law Firm, Berwyn
“ACE Tech group are extremely helpful, friendly, patient and very prompt with answering support questions.”

—Margie, Administrative Assistant

Private School, Narberth
“Just calling to give you some kudos for when you came to our aid when our tablets were down and falling apart and not working to their maximum ability. With just a phone call we were able to order new equipment and get a technician to be here in a day or two to install and set all those new tablets up for us. So just wanted to say thank you for the superior service you provide and for always being there when we need you.”

—Michelle, Practice Manager

Doctor’s Office, Rosemont
“Whenever I encounter a problem, I know they are an email or phone call away. They are fast efficient and courteous and much needed. I really thank them; they do a great job.”

—Tom, Principal

Law Office, Chester Springs
“For anyone who is looking for high quality computer support, ACE Technology is a great option. Their combination of advanced knowledge, determination to fix the problem, personal technicians and ability to return phone calls always makes it easy to get our technology issues fixed. These technicians also have worked as diligently as possible to fix the underlying cause assuring that the problem will not return. It has always been a really good experience working alongside ACE Technology Group.”

—Bryce, Associate

Medical Laboratory, Oaks
“Our company has been using ACE Technology Group for quite some time and being the liaison between their office and ours I have many dealings with the company. We have 4 very large volume and busy offices with a staff of about 65 employees…just recently our servers were down over a weekend when we were seeing patients and one of our employees had to call the emergency line. Not only did ACE respond quickly to the message, but was aware of the situation and already working to resolve the issue.”

—Linda, Billing Specialist

Doctor’s Office, Bryn Mawr
“I’ve known and worked with ACE Technology for about 4 years. The support group provides top notch client service with minimizing costs. I brought ACE into a manufacturing facility and they noted serious issues and managed to seamlessly correct and enhance. I wholeheartedly recommend ACE Technology to any size company as you are treated as if you are their only client……instantaneous expert support.”

—Francesca, Controller

Manufacturing Firm, Morgantown
“When our computers aren’t working, it prevents us from efficiently doing our job. Every time I contact ACE, they get back to me very quickly, work to solve the issues to allow me to do my job. Patrick fixed my calendar outlook on my phone in less than a minute & showed me how to do it or change settings”

—Susan, Associate

Pharmaceuticals, Radnor
“Great Partner during Pandemics and other Apocalyptic events.”

—Harold, Director

Private School, Lansdale
FAQs

FAQs About Co-Managed Services

Co-managed IT is a partnership model where your in-house IT team handles daily or select operations while we provide additional expertise, monitoring, and support.
With fully managed IT, we manage your entire IT environment. With co-managed IT, we work with you to augment your IT environment, whether that be with support and monitoring, licenses and toolsets, or expertise via vCIO professional services.
Yes. We support organizations from small firms with a few employees to large enterprises of any size.
That is entirely up to you. We can manage vendor communication if you’d like, but you always remain in control.
Most partnerships start within days. We begin with an assessment of your environment and tailor our role to your immediate needs.
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Ready to Strengthen Your IT Team?

Let’s discuss how co-managed can reduce your team’s workload, enhance security, and help you accomplish more with the resources you have.

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